What to do if you have a complaint about an ISO certification body


 

ISO 9001 Certification in France After the implementation of your management system, having the auditors from a certification body which may come to verify that the policies and processes you have to put in place that we meet the requirements of the standard is almost always the next step you will take.

ISO 9001 Consulting Services in France There are many benefits having to the auditors from a third party company may perform this certification audit, including everyone having a second set of eyes looking at what you have been implemented, and the certification audit can be a great way to help you to improve your overall management system. But what is the complaint which you have a on ISO certification body? Sometimes a company disagree with the certification and the auditor does says, if this happens, it is most important to know that there is a process for what to do and how to do.

Step 1: Start with discussing with an auditor

ISO 9001 Registration in France Certification auditors are there to verify that all your processes and activities comply with your own policies and the procedures, but also with the requirements of the standard you are being certified against. However, if they find that a requirement is not being met, then they will need to raise a nonconformity for you to correct it. Sometimes when a nonconformity is identified, then a disagreement occurs, so how do you address this with the auditors?

Step 2: Discuss at the closing meeting

ISO 9001 Services in France If discussions with the auditor are not satisfactory, then your next step is to discuss with this at the day of closing the meeting with the lead auditor. The lead auditor has the authority to be determined what will be recorded as a nonconformity in the audit report, and can make a decision to interpret with the findings as other auditors either nonconforming or conforming. The decision may lead the auditor and will be able to recorded in the final audit report.

Step 3: The Formal written complaint to the certification body

ISO 9001 Consultant cost in France If you have been tried to discuss your concern with the auditor and the lead auditor at the closing meeting, but it might have not been able to come to a satisfactory conclusion, then still you will have the ability to appeal the certification body. This can be followed with an formal written complaint to the certification body which will assess your concern. There are more employees at the certification body level who will look at your particular concern, and make a judgement or work with the certification auditor to correct the situation. All the accredited certification bodies might have their own complaints with the procedure publicly accessible, so that it is very easy to determine who is  contact in the case of complaints. This step is very rarely done – most complaints of this type are settled during in the time of  closing meeting.

When should you contact the accreditation body?

ISO 9001 Certification process in France Certification bodies are intended to be monitored and managed by an accreditation body, and if you have any serious complaint about the certification body, you can contact them immediately at any time. These serious issues might include unethical business practices such as asking for bribes to ignore nonconformities, evidence that certifications have been issued for organizations without due professional care has to ensure conformity to the standard, or even issuing certifications without any audit being performed.

Our advice, Go for it

ISO 9001 Certification in France helps companies to increase the guarantee to return on investment.  France is one of the developed country which is one of smallest city across the country.

 

 

 

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